Information We Collect

We collect different types of information depending on how you interact with our platform. Some information you provide directly, while other data is collected automatically through your use of our services.

Information You Provide Directly

• Registration details including name, email address, phone number, and professional background
• Educational enrollment information and learning preferences
• Payment and billing information when you purchase courses or services
• Communications with our support team or instructors
• Profile information you choose to add to your account
• Feedback, survey responses, and course evaluations

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage data showing how you navigate and interact with our platform
• Learning progress data including course completion rates and assessment results
• Technical data such as error reports and performance metrics
• Cookie data that helps us remember your preferences and settings

How We Use Your Information

We use collected data for specific purposes that enhance your experience and help us provide better educational services. Here's what happens with your information:

Educational Service Delivery

• Providing access to learning materials and scenario modeling tools
• Tracking your progress through courses and programs
• Personalizing content recommendations based on your interests
• Facilitating communication between students and instructors
• Issuing certificates and credentials upon program completion

Platform Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features based on student needs
• Testing and optimizing platform performance
• Identifying and fixing technical issues

Communication and Support

• Responding to your inquiries and support requests
• Sending important updates about your courses or account
• Providing information about new programs and webinars
• Gathering feedback to improve our services

We do not sell your personal information to third parties. Period. Any data sharing occurs only in specific circumstances outlined in this policy, and we always prioritize your privacy.

Data Storage and Security

Your information is stored on secure servers located in Vietnam and protected through multiple security layers. We take data protection seriously and implement industry-standard measures to keep your information safe.

Security Measures

• Encryption of data during transmission using SSL/TLS protocols
• Secure database storage with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Multi-factor authentication for sensitive account operations
• Automated backup systems to prevent data loss

While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and protect your login credentials. If you notice any suspicious activity on your account, contact us immediately.

Your Privacy Rights

You have substantial control over your personal information. Under Vietnamese law and our commitment to privacy, you can exercise several rights regarding your data.

We respond to privacy rights requests within 30 days. In some cases, we may need additional time or information to verify your identity before processing requests. This protects your data from unauthorized access.

Account Closure

You can close your account at any time. When you do, we delete or anonymize most of your personal information within 90 days. Some data may be retained longer for legal compliance, dispute resolution, or fraud prevention purposes.

Data Sharing and Third Parties

We limit data sharing to essential partners who help us deliver our services. When we do share information, we require these partners to maintain strict confidentiality and security standards.

Service Providers We Work With

• Payment processors who handle transactions securely
• Cloud hosting services that store our platform data
• Email service providers for course communications
• Analytics tools that help us understand platform usage
• Customer support platforms for managing inquiries

When We Must Share Information

• Legal requirements or court orders from Vietnamese authorities
• Protecting our rights or investigating potential policy violations
• Emergency situations involving safety or security threats
• Business transfers such as mergers or acquisitions

We never share your personal information with marketing companies or data brokers. Your learning data and scenario models remain confidential and are not disclosed to other students or external parties without your explicit consent.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience and understand how you use our services. You have control over most cookie settings through your browser.

Types of Cookies We Use

• Essential cookies required for platform functionality and security
• Preference cookies that remember your settings and choices
• Analytics cookies helping us understand user behavior patterns
• Performance cookies that monitor site speed and reliability

You can disable non-essential cookies through your browser settings. However, this may affect certain platform features. Essential cookies cannot be disabled as they're necessary for basic functionality like maintaining your login session.

Managing Cookie Preferences

Most browsers allow you to control cookies through their settings. You can typically block cookies, delete existing cookies, or set your browser to notify you before accepting cookies. Check your browser's help section for specific instructions.

Children's Privacy

Our services are designed for adults and professionals working in finance. We do not knowingly collect information from individuals under 18 years old. If you're under 18, please do not register for our platform or provide personal information.

If we discover that we've inadvertently collected information from someone under 18, we delete that data promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we notify active users through email and display a prominent notice on our platform.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.

Compliance with Vietnamese Law

LogiconRelay operates in accordance with Vietnamese data protection regulations, including provisions outlined in the Law on Cybersecurity and relevant decrees on personal data protection. We maintain records as required by Vietnamese authorities and cooperate with lawful data protection inquiries.

Local Data Protection Standards

• Compliance with Ministry of Public Security data localization requirements
• Adherence to guidelines from the Ministry of Information and Communications
• Implementation of security standards appropriate for Vietnamese business environment
• Regular reporting to relevant authorities as legally required

Our Vietnam-based operations ensure that your data benefits from local legal protections while maintaining international security standards. We balance regulatory compliance with our commitment to protecting your privacy rights.